Data Centre Maintenance & Support
24/7 REMOTE MONITORING | CRITICAL SUPPORT PACKAGES
24/7 Remote Data Centre Monitoring
EcoStruxure Asset Advisor is a vendor-neutral, cloud based 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by communication with your own team or the Schneider Service Bureau.
Asset Advisor Includes:
- 24/7 expert remote monitoring from the Bureau
- Alarms directly to your Smart Phone
- Live sensor data through the EcoStruxure App
- Monthly report outlining the heath of your critical assets (proactive maintenance)
- Visibility of assets on Web Portal and Mobile app
Maintenance and Support Packages
In today’s world, keeping your systems online is critical to your business. An extended outage can cost tens or even hundreds of thousands of pounds in lost productivity.
APT offer bespoke support packages within varying levels of cover to suit the requirements of all customers and installations.
We offer support on:
- UPS
- Switch-gear
- Generators
- Cooling Systems
- Fire Suppression Systems
- Batteries
APT maintenance plans are tailored to the customer’s needs and include guaranteed response times, UK-based technical support, and a nationwide stock of spare parts.
Our Maintenance and Support Packages can Include
- Emergency response
- Firmware Upgrades
- Preventative Maintenance Visits
- Labour
- Battery Replacement Labour
- Parts (excluding Batteries & Capacitors)
- Onsite Critical Spares Kits
- Remote Monitoring
- Load Bank Testing
- Impedance Testing
- Extended Warranty
Standard Emergency Response Times Available:
- Next Business Day
- 8 Hour 24×7 Response
- 4 Hour 24×7 Response
Custom options are available upon request
APT Support packages have been developed over a number of years and incorporate a sophisticated project management tool, which enables a maintenance contract orders to be implemented from Start to finish. This includes an extensive set of contract tasks and reminders enabling the APT team to efficiently book in preventative maintenance visits and send out RAMS and job details before the scheduled visits, plus reports and recommendations following each visit.
This service contract project template is used in conjunction with Outlook to book in maintenance visits into APT’s service calendar.
Advanced Power Technology has a dedicated service department and email (service@advancedpower.co.uk) to aid communications with both customers and suppliers, allowing all members of the service team access to service information and giving the ability to set individual APT representatives specific tasks and assignments both within and outside of scheduled projects.
Contact APT for more details so we can help support your critical infrastructure!
Need More Information?
Let Advanced Power Technology create the perfect environment for your IT equipment
